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Utica Jobs | Expertini

Urgent! Service Response Center Rep- Evenings - part-time - Local Job Opening in Utica

Service Response Center Rep Evenings part time



Job description

Job Summary

Under the supervision of the Service Response Supervisor, the Service Response Center Representative serves as the first point of contact for MVHS, answering all incoming calls and routing them appropriately.

The Service Response Representative works closely with all of the hospitality service departments, patient units, and ancillary departments to ensure that the needs and requests of our patients, visitors, and staff are being met.


Core Job Responsibilities

  • Utilize computer software to complete all relevant tasks, including but not limited to: answer all incoming calls and utilize multiple operating systems
  • Maintain open communication with all hospitality departments and hospital staff
  • Handle Emergency code response and notifications throughout the system
  • Evaluate and dispatch jobs to appropriate department and ensure all tasks are completed within a timely manner
  • Any additional tasks delegated from the Manager/Supervisor/Senior Support Services Tech as needed
  • Perform other duties as required.
  • Education/Experience Requirements


    Required: 

  • High school diploma or equivalent
  • Expertise in interpersonal dynamics
  • Preferred: 

  • Previous experience in customer service, experience in a hospital setting preferred
  • Licensure/Certification Requirements


    Disclaimer


    Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

    Successful candidates might be required to undergo a background verification with an external vendor.

    Job Details




    Req Id 95814 

    Department COMMAND CENTER - TELEMETRY 

    Shift Variable

    Shift Hours Worked 7.50

    FTE 0.75 

    Work Schedule UFCSM

    Employee Status A2 - Regular 60 Hours 

    Union 2006 - UFCW

    Pay Range $ - $ Per Hour


    Required Skill Profession

    Information And Record Clerks



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